FAQ & TERMS
Thank you for your interest in working with Eight Acorns floral preservation to save your memories!
Please read through these most frequently asked questions on our process.
I’d love to preserve my wedding bouquet with you, how soon after an event do you need the flowers?
It is strongly advised to order your custom piece before your wedding so that we can add your preservation request to our schedule. During the busy wedding season, we only take a limited number of bookings per month. The quicker your flowers come to us the better will be result, please not later than 2-3 days after the event!
The best way to ensure that your flowers are taken care of is to make plan for delivering them ahead of time.
If your wedding has recently taken place and your flowers are still in good condition, it is always worth emailing us to see if we can arrange a last-minute order. But if you are reading this before your wedding, please order ASAP to secure your spot.
Why Eight Acorns Floral Preservation?
Ordering from us means you're supporting a small family business and an artist who is passionate about what she does and deeply cares about the quality and beauty of each produced piece.
Each product we make (and there're a few!) is meticulously handcrafted using professional tools and skills earned from years of experience working with flowers.
If you're looking to create a modern, minimalistic, unique piece of artwork with flowers from one of life’s most meaningful days you're in the right place! We strive to offer a big variety of products to satisfy your taste.
As a bonus, for Boston area customers we offer a free local bouquet pickup!
What preservation technique do you use, and which one do you recommend?
We offer a classic pressing method as well as modern 3D air dried technique.
Once your bouquet arrives, we carefully disassemble it and process it according to your desired method. This will result in two different types of products: either pressed flower frames or resin slabs. Most customers order a combination of both products.
Example of the 3D (air dried) bouquet cast in resin 
Example of the pressed flowers framed in glass 
Pressed flower frames are our very popular traditional classic product that will display your flowers in a flattened state on a wall or an open shelf. Bouquets preserved using this method last a long time provided they're not displayed on a very sunny wall. It's especially great choice for bouquets with a lot of colors and variety. We offer many frame sizes and styles, as well as full customization options if you don't see the style that fits your home décor.
Air dried method is by far the best quality preservation that truly lasts a lifetime and allows you to save the flowers in their natural shape and color. We recommend it for all-white or very pale colored bouquets.
3D preservation is the only method that works for flowers that were already previously dried!
We offer resin slabs in various sizes as well as many smaller add-on decor pieces.
Both methods require a lot of time and can take up to a few months during which your bouquet will be carefully monitored and periodically rearranged.
We then choose best looking blooms as well as greenery to go into your final product.
Your preservation will include artistic arrangement of the flowers that will closely resemble the original fresh bouquet.
How long will my order take?
Not to compromise the quality of the finished product and to give flowers all the time they need to dry our usual timeframe for these projects is up to 6 months. Summer orders get finished aproximetly by Christmas, Spring orders - by the end of September and so on.
You will be contacted when your flowers come up in our queue ready to be turned into the artwork. We always double check the shipping address and all order details prior to final casting or framing.
How long will my preserved bouquet last?
As long as you treat the frames carefully, it should last for a very long time, however natural fading will eventually occur over time and is considered normal.
We color-treat very light, all-white or pale-colored flowers in our pressed flower frames to help them keep their pigment longer, however it's essential to display your framed flowers out of the direct sunlight and to avoid moisture as much as possible.
Before and after preservation
3D dried flowers cast in resin last a lifetime without a change to their color/form. Slight yellowing of the resin may accur over time if your product is displayed on the spot that gets daily bright sunlight.
What will the flowers look like after preservation?
The success of the preservation depends entirely on the quality, age and condition of the flowers when they reach me.
It is not a realistic expectation to think that after drying your flowers will look exactly like when they were fresh. You may find that the petals take on a slight papery or matt appearance after the pressing and the colors may intensify or change.
White flowers always take on a creamy beige/ivory color, pink flowers may go very pale or more peachy, red flowers turn a deep claret color. Our goal is to recreate the color pallet of your original bouquet, so we will try to color-correct flowers that lost some of their pigment during the pressing method. We don't color correct air dried flowers though.
Examples of our pressed flowers
Examples of our 3D dried flowers 
How can I ship the flowers to you? If I'm local to Boston, can I drop them off at your studio?
Shipping instructions:
Local pick up:
For customers ordering slabs or pressed flower frames - I'm able to pick up your bouquet within 20 miles of Greater Boston free of charge. Please schedule your appointments ahead of time to reserve your date/time. We will contact you to confirm availability and agree on the meeting location.
In person pick ups are offered only for wedding/funeral/any special occasion flowers, for customers ordering full bouquet preservation.
Please note, a minimum advance reservation time is 24 hours.
No show customers will not be refunded their deposits.
I strongly encourage to book your pick-up appointments in advance as last minute availably is not guaranteed.
Unfortunately, we don't allow studio visits at this time.
Can I order a bouquet pick-up now and then decide what product to order later?
PLEASE NOTE: This type of order requires non-refundable $200 deposit to book your spot.
How and when do I pay for my order?
We offer two options:
1. You can pre-pay in full by ordering example products from the store. Checking out through the online shop completes your order and locks in the current price for the product. We’ll contact all customers with prepaid orders to confirm their shipping addresses in case they have changed by the time the order is ready.
2. You can put down a deposit and pay the rest after your flowers have been dried. Opting for a deposit allows you to secure your pickup spot only, and you can settle the remaining balance after your flowers have dried. This flexible approach is beneficial for customers who are undecided about their product choice.
PLEASE NOTE all deposits are non-refundable and will go towards your final order amount. We retain the right to discontinue, modify or adjust the pricing of our products and services at any time without notice.
All customers get contacted with the final invoice prior to framing or casting, that will include the original deposit, sales tax, shipping fee and all/if any additional items you chose to order. Prompt payment means we can move on with the order right away. If we have to chase customers for payment, we have to delay the completion of the order. All final invoices are set up to be ACH bank transfers, or could be paid by credit card with an added %3 processing fee.
Can I include my wedding invitation/charms/engraving?
Yes, wedding invitation can be included in a pressed flower frame. Please bring it with you to the bouquet drop off meeting or send it along with the rest of the flowers.We can encapsulate small charms only in resin blocks.
Yes, we offer engraving!
Do you have an option for different style frames? Can I request to add a UV blocking glass?
Yes, if you'd like a specific style frame it can be custom ordered for your bouquet. Reach out to discuss your preferred size/material, color and we'll do our best to accommodate you. We'll generate a quote for your specific frame of choice and if you wish to add any upgrades and accessories like UV-blocking front panel.
Upgrade Policy: UV blocking Acrylic or glass panels
Please note, to keep the cost of our services down, our standard frames do not include UV-blocking glass or acrylic, however we offer that option as an upgrade for certain sizes.
Available Options:
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Tru Vue Museum Glass panel: Eliminates reflections and blocks up to 99% of harmful UV rays. Premium 2.5mm thickness provides better strength and rigidity. Please note the extra shipping charge for this upgrade.
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Tru Vue Museum Acrylic panel: Lightweight and shatter-resistant. Offers 99% protection from UV rays while being thicker and more durable than glass. Anti-reflective plexi glazing. Doesn't scratch like a regular acrylic.
Pricing:
Upgrade charges will vary depending on the size of the frame or display case. Approximate costs are as follows:
- Small Frames (up to 8x10 inches) - not offered
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Medium Frames (up to 12x16 inches):
- Tru Vue Museum Glass: up to $85 + added extra shipping and handling charge
- Tru Vue Museum Acrylic: up to $30
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Large Frame (over 16x20 inches):
- Tru Vue Museum Glass: up to $130 + added extra shipping and handling charge
- Tru Vue Museum Acrylic: $50
How to Upgrade:
Customers can choose to upgrade to UV glass or acrylic at the time of choosing their frame. Will provide a full quote based on the size of your specific piece.
Do you have order minimums?
No, we do not require you to have an order minimum or order a certain amount of products.
Do you return the leftover flowers back to me?
We don't typically send back unused flowers, but it could be done upon request.
Please only provide the flowers you want us to preserve, as we toss away or compost the rest. If you have shipped your entire bouquet and only want to order small necklace it is an unrealistic expectation to think that we will process your entire bouquet and send it back.
Most of the flowers dry in the deconstructed way and we will assemble only what's required for your frame or slab.
Do you provide photo mock-ups of the dried flower placement for our approval?
Unfortunately we do not provide mock-ups by default to each customer and reserve the right to create your floral arrangement with full artistic liberties. Some customers do not respond for weeks, and we have a high volume of orders to fulfill simultaneously. We strive to comunicate any design issues with the customers on as-needed basis only.
There are a lot of factors that go into why flowers are placed where they are in the composition including the size, color, shape, height, imperfections etc. We appreciate your trust in our esthetics and experience to design a beautiful dried flower arrangement for you.
You have a chance to describe your desired layout and all details during the booking process on the intake form. Please be as specific as possible, we read and take all notes into account when designing each custom piece.
I want to order this service for a friend/family member.
You absolutely can!
- A pre-paid gift card.
- Fill out the booking form on their behalf and leave your contact information as a person responsible for billing. We'll reach out to both parties.
- Pre-order and pre-pay a pressed flower frame or a slab from our online store.
Do you offer payment instalments?
Currently we do not offer payment instalments. The full payment is due before your framing/casting and is non-refundable.
Not all of my flowers ended up in the slab/pressed frame, where's the rest?
The size of the frame or a slab you order will determine how much flowers from your bouquet we can use.
Typically, we preserve about 90% of the bouquet, however if customer ordered our smaller frames or slab, we would only use the best-looking flowers that will fit. We do not store the rest.
Please reach out to us for a free brief consultation, if you're not sure what is the best option for your particular bouquet. We often advise on the correct size frame or slab according to the number of flowers we have, however because of the price difference, we also respect each customer's budget.
Please note, we cannot include certain elements of your bouquet into the pressed flower frames:
- Yellow Billy Buttons
- Globe thistle
- King proteas
- Big tropical flowers/leaves
- Artificial, silk or wooden flowers
- Pinecones/ acorns
- Succulents/ cactus
- Fruits or vegetables
- Cotton twigs, branches
- Seed pods
- Berries
- Ribbons
We always advise on the 3D preservation option for these types of bouquets.
Can I preserve my all-white bouquet?
Short answer is yes, but white flowers are tricky to work with! Keep in mind that white flowers don't naturally stay white after preservation. They typically go beiger/ivory or yellow depending on the flowers and the preservation method. That is due to the absence of a pigment in the plant and is to be expected.
We often color correct white flowers that have been pressed to help them stay white over time.
Please also consider adding at least a bit of color to your overall arrangement to help white flowers contrast and standout in the end product.
Here're a few examples of the white roses, peonies and lisianthus that we often work with (pressing method of preservation).
Is it possible to place an order solely for flower pressing and have them returned to me without framing?
No, we don't provide flower pressing as a standalone service. Instead, we offer comprehensive preservation options such as resin casting or glass framing, which cover labor, materials, and the artistic arrangement cost in total.
Our Policy on Unpaid Orders:
Payment Timeline:
- Deposits: Because our preservation services are time-intensive, we do not require full payment upfront unless you would like to lock in the price for your order. Instead, only a $200 deposit is required at the time of booking, which will later be applied toward your total. Orders canceled due to non-payment will forfeit the deposit to cover initial pick up and processing costs.
- Invoice Payment: Once your order is ready for framing, an invoice will be sent for the remaining balance. We appreciate timely payment to keep our studio workflow uninterrupted and avoid the need to follow up on outstanding invoices.
- 30-Day Payment Window: Your invoice will remain active for 30 days from the date it is issued. If the invoice is not paid within this period, we will make every effort to contact you. However, if we do not receive payment or hear back within 30 days, we will assume you no longer wish to complete the order. In this case any preserved flowers will not be returned.
Alternative Options for Unpaid Orders:
If you cannot pay within 30 days of receiving the invoice:
- Downsize Option: You may select a smaller, more affordable frame size or a smaller slab if budget adjustments are needed.
- Extended Hold Fee: A $50 hold fee may be applied to extend the payment window by an additional 30 days, giving a maximum of 60 days in total. We will hold your flowers until the order is paid. If we do not receive payment or a response, the flowers will be discarded.
Cancellation and Non-Refundable Deposit:
Abandoned or canceled orders due to non-payment will forfeit the deposit to cover initial pick up and and processing costs.
We will make every effort to keep customers informed of payment deadlines and available options. If any payment challenges arise, please reach out as soon as possible to discuss potential solutions.
There's an issue with my order / don't like the way my order came out. What can we do now?
If there's an issue with your order for any reason, we have the following policy:
Customers must notify us about the problem within 7 days of receiving the order.
We will assess the nature of the issue and work with you to understand your specific concerns. We strive to make every customer happy and work out the solution when possible!
Depending on the nature of the issue, we will offer one of the following resolution options:
- Replacement of the broken, damaged part in case it's frame, a broken glass, a broken/cracked resin piece. We will cover the replacement of any broken parts resulting from shipping. The customer is responsible for returning the item(s) in their original condition and packaging.
- Replacement of the flowers: In case your flowers came out of preservation in a very bad condition (became completely brown/black or developed mold) we'll reach out to discuss a replacement with the identical flowers. This will be done before we begin framing/casting.
- PLEASE NOTE: WE CANNOT OFFER REPLACEMENTS FOR THE COMPLETED ARRANGEMENT. Once flowers have been cast in resin or glued to the glass, rearranging them is not possible! While pressed flower frames can be opened from the back, we do not recommend lifting the flowers as they are extremely fragile.
EXPECTATIONS :
It is essential for each customer to clearly understand what they are ordering, the specifics of the preservation process, our products, how they are made, and the nature of working with organic flowers. We are very upfront on our policies and rules and ask everyone booking the service to read the terms of service thoroughly or reach out to us beforehand if they have any specific questions.
Unfortunately, there are times when items arrive, and customers are unhappy because of the wrong or unrealistic expectations about the end result.
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REFUNDS: Please note that all custom orders are exempt from refunds due to their personalized nature even when they came out not to your liking. Due to the investment of our time, materials, and labor, we are unable to provide refunds in any way.
Have a question not answered here? Don't hesitate to reach out!